Terms of Use and Privacy Policy

Last updated: September 8, 2023

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the https://clearplow.com website (the "Service") operated by ClearPlow^® Snow Pushers ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

Who we are

We are ClearPlow^® Snow Pushers. Our company is located within the state of Michigan, and our products are manufactured, and assembled here too. Our website address is: https://clearplow.com.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Communication

From time to time we may email you about product(s) you've purchased, about new products, or about any updates or specials we feel you would benefit from. Occasionally, we may request your feedback and/or review re our service and/or products. By calling or texting our number (833) 253-2711, you agree to receive text messages. If you no longer wish to receive these messages, you may opt-out at any time by replying "STOP". We promise you will not be bombarded with text messages, or emails.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service (owned by Automattic) to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. The Gravatar service privacy policy is available here. Please review Automattic's Privacy Policy for more details.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We do not share or sell your data.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What we collect and store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them, by text and/or email.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you. Below are the most current software providers.

Google (aka, YouTube)

By visiting our website, or by completing a purchase on our website, you may be storing personal data or sharing data with Google. Google's services help us with core functionality of our website, and with our website being seen on the internet. As we all know, Google is nearly everywhere today, in nearly every website tracking all of us. We have intentionally used a minimum of their services to run our website, and be seen on the internet at large. Please review Google's Privacy Policy for more details.

Automattic (aka, WordPress, WooCommerce, Akismet, Gravatar, etc.)

By visiting our website, or by completing a purchase on our website, you may be storing personal data or sharing data with Automattic. Please review Automattic's Privacy Policy for more details.

Payments

We accept payments through Square. When processing payments, your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information for the purposes of completing your transaction. Your credit card information never touches our servers, and is not stored in our website databases. We are can only see the last four digits of the card you used, along with the card brand name. Please see Square's Privacy Policy for more details.

Taxes

United States:
Currently, we're only legally required to collect sales tax in the state of Michigan. We are an online-direct-to-consumer business, and at this time do not have a sales tax nexus in other states.

In most states, this sales tax nexus would be triggered after exceeding $200,000.00 USD in sales to customers in that state, over the prior year. Currently, we've not reached the legal threshold (we hope to) and thus are not required to collect sales taxes in these other states.

However, if you live in Michigan, or your credit/debit card billing address is in Michigan, we will collect 6% sales tax during checkout, and submit the tax to the State of Michigan.

If you reside in a different state, you may be required to report your tax-free purchase to your taxing authority. We do not report this to any taxing authority, other than Michigan. Please consult your tax preparer for any questions.

Canada:
If you live in Canada, we are currently below the legal threshold required to collect any taxes in your country. We are registered with the Canadian Revenue Agency as the importer.

We've explored investing in a software service that calculates all taxes and duties owed, allowing our Canadian customers to pay these during the checkout process. However, due to the extremely high cost of this software (over $7,000 USD) we have decided to put this investment on hold until we determine there's enough demand for our products from our Canadian customers before doing that.

What that means for our Canadian customers is you'll have to pay any taxes/duties owed on your purchase prior to receiving delivery from UPS.

To get an estimate of what your taxes will be, use the Canadian Border Services Agency's online calculator.

Choose the province or territory where you live.
Under What product did you buy, select Outdoor living, and Garden handheld tools.
Next, select Yes, it was made within Canada, the United States or Mexico (CUSMA).
Enter the amount of your order including shipping costs. This should give you a good estimate of your taxes.
Call your local CBSA Inland Office 1-800-461-9999 to make sure they can help you 'self-clear' your UPS package, as some of the smaller offices cannot.
UPS will want to charge you a 'brokerage fee' of around $65-$85 USD for the convenience of not having to visit your local CBSA Inland Office. For that convenience, UPS will pay the taxes and duties. If you do not want UPS to pay the taxes and duties, do not pay UPS the brokerage fee. Do not pay UPS anything, even if UPS emails or calls you asking you to pay import fees. Tell UPS, I’d like to self-clear this package.
If Your local CBSA Inland Office can help you, contact UPS Customer Support by phone 1-800-742-5877 and let them know you'd like to self-clear your package. They'll need your tracking number.
UPS will email you a form you'll need to take with you to the CBSA Inland Office.
You'll need to bring your photo ID, the tracking number, and your order invoice. When you call them, ask if there are any other docs they'll need.
After paying the taxes at the CBSA Inland Office, you'll need to email a picture of the paid taxes receipt to UPS. Follow the instructions in the email you received from UPS.
Once that's done, your package will be delivered
This is pretty simple to do if you have an office near you. If you don't, it'll probably be simpler to pay UPS their 'brokerage fees'.
We hope our explanation makes this process clear. We found this detailed article very helpful as well https://goingawesomeplaces.com/how-to-avoid-paying-ups-brokerage-fees-in-canada-self-clearance-instructions/

We value all of our great customers. We want you to have the very best experience with our family-owned business before, during, and after receiving your order.

Any changes to our sales tax nexus will be posted here.

Thank you for your understanding.

Affirm

If you click on the 'Affirm' links to inquire about their services, you may be storing personal data or sharing data with an them. Please review Affirm's Privacy Policy for more details.

ShipStation (owned by Stamps.com)

By completing a purchase on our website, your information is passed along to ShipStation for the purposes of generating a shipping label, and for proving your with a tracking number for your package. As a result, you will be storing personal data or sharing data with ShipStation to assist in this process. Please review ShipStation's Privacy Policy and Stamps.com Privacy Policy for more details.

UPS

By completing a purchase on our website, your information may be passed along to UPS for the purposes of delivering your package. As a result, you will be storing personal data or sharing data with UPS to facilitate this process. Please review UPS's Privacy Policy for more details.

USPS

By completing a purchase on our website, your information may be passed along to USPS for the purposes of delivering your package. As a result, you will be storing personal data or sharing data with USPS to facilitate this process. Please review USPS's Privacy Policy for more details.

Strong Testimonial

We collect information, including the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and their review/comment itself). We collect certain pieces of information about you when you fill one of our testimonial forms, or one is filled out for you by a member of our staff using your review. This includes your first name and first letter of your last name, state, and your review. Please review Strong Testimonial's Privacy Policy for more details.

Twitter, Facebook, Pinterest, Instagram, and other similar services

You may be tracked by these services. Please review all of their privacy policies for more details:

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of ClearPlow^® Snow Pushers and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by ClearPlow^® Snow Pushers.

ClearPlow^® Snow Pushers has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ClearPlow^® Snow Pushers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.